From the first call to recovery — one calm path.
Four step process
One dedicated coordinator
Reachable 9 to 9
English · हिन्दी · ਪੰਜਾਬੀ
No call centres. No chasing departments. No surprise charges at admission. The Aurevia process is built around one principle: that the patient should only have to focus on getting better — everything else is our job.
01 · Talk◆02 · Match◆03 · Plan◆04 · Heal◆One coordinator throughout◆
01 · Talk◆02 · Match◆03 · Plan◆04 · Heal◆One coordinator throughout◆
Step 01 · Talk
~ 15 minutes
A free, honest first conversation.
Share your reports over a phone call or WhatsApp. Your coordinator listens, asks the right questions, and frames your options honestly — even if that means telling you a procedure may not be needed yet.
What we ask
Symptoms, history, prior consultations, current medications and what's worrying you most. No medical jargon.
What we share
The range of treatment options, what each one involves, and what a realistic timeline and cost would look like.
Privacy
Your reports stay with our care team. We never share them with hospitals before your explicit consent.
No pressure
If you decide it's not the right time, we close the file. No follow-up sales calls. Ever.
Step 02 · Match
~ 24 hours
The right specialist. The right hospital.
We match you with a senior surgeon and a facility chosen for your specific condition — never the highest commission. Our network is curated for outcomes, not advertising.
Senior specialists
Every doctor we work with has 10+ years of experience in their specialty. Reputed, not just well-marketed.
Right hospital
We pick the facility that fits your procedure, location and insurance — not a flat "preferred partner" list.
Second opinion
For major procedures we arrange an independent second opinion before any final decision.
Patient fit
Bedside manner, language, hospital ambience and family-friendliness all factor into who we recommend.
Step 03 · Plan
~ 48–72 hours
Written estimate. Cashless approval.
Procedure, costs, timelines and recovery plan — in writing. We coordinate insurance pre-approvals before admission, so you never receive a surprise bill at discharge.
Itemised estimate
Surgeon's fee, hospital, anaesthesia, room category, implants, medications — line by line. No vague totals.
Cashless coverage
100% cashless across major Indian health insurers. We file paperwork and get pre-authorisation before admission.
Scheduling
Procedure dates, pre-op tests, dietary instructions and family logistics — all booked and confirmed in one go.
Recovery plan
You see the expected post-op timeline upfront — time off work, garments, follow-ups, restrictions.
Step 04 · Heal
Through full recovery
Treatment, discharge, follow-through.
Admission, surgery, discharge and follow-up visits — handled. Your coordinator stays reachable through recovery and beyond, for every question, every report, every concerned family member.
Day of admission
We meet you at the hospital, handle paperwork, and brief your family on the timeline.
Post-op
Discharge summary explained, prescriptions arranged, follow-up visits booked. We translate the medical-speak.
Always reachable
WhatsApp, phone or in-person — Monday to Saturday, 9 to 9. Real humans, not chatbots.
Beyond
For complex procedures we stay in touch for months. Recovery isn't a deadline — it's a relationship.
What to expect.
A quick scan of how the experience feels in practice — what we ask of you, what you can ask of us, and where it ends.
/ 01 — From you
Just your reports.
Any prior consultations, scans, prescriptions or test results — shared securely on WhatsApp or email. That's the entire ask.
/ 02 — From us
Clarity, in writing.
Specialist match, full written estimate, cashless approval, scheduling and a single coordinator from start to recovery.
/ 03 — From neither
No surprises.
No hidden fees at discharge, no late-night sales calls, no auto-enrolment into anything you didn't agree to.
[ 02 ] Insurance & cashless
100% cashless. All major insurers.
We handle pre-authorisation directly with your insurer before admission — so you don't pay out of pocket and then chase reimbursement. Coverage spans all major Indian health insurance providers and corporate plans.
Star Health
HDFC ERGO
ICICI Lombard
Bajaj Allianz
Care Health
Niva Bupa
Tata AIG
Reliance General
Aditya Birla Health
ManipalCigna
New India Assurance
Corporate & CGHS plans
/ 01Is the initial consultation actually free?
Yes — the first consultation with our care team is completely free, and so is the second opinion we arrange before any major procedure. You only pay if and when you choose to proceed with treatment.
/ 02How is Aurevia different from a hospital's helpline?
A hospital's helpline is naturally trying to bring you into that hospital. We are independent — we recommend the specialist and facility that fit your condition, even if that's a different hospital than the one closest to us. Outcomes first, always.
/ 03Do you take a commission from the hospital?
We're a healthcare facilitation platform — fee structures are transparent and never come at the cost of your recommendation. We tell every patient honestly when a procedure isn't needed, and that policy has never changed.
/ 04Will my insurance really be cashless?
Yes — for any procedure covered under your policy, we file the cashless paperwork and obtain pre-authorisation before admission. You don't pay out of pocket and chase reimbursement later.
/ 05What if I'm not based in Delhi NCR or Mumbai?
Many of our patients travel from other cities for specific specialists. We coordinate stay, transport, pre-op tests and follow-up reports digitally — so out-of-town doesn't mean out of touch.
/ 06Can I choose my own surgeon?
Absolutely. If you already have a doctor you trust, we can coordinate care around them. If you don't, we'll match you to one of our senior specialists — and you can change your mind at any point before treatment.
/ 07How quickly can a procedure be scheduled?
Routine procedures are usually scheduled within a week or two. Urgent conditions are prioritised — we've coordinated same-day specialist consultations and admissions when the situation needed it.
[ 03 ] Step zero
Start with a phone call.
It's free. It's honest. It's the only commitment we'll ever ask of you.
